Quick answers to the questions we get most.

$29 one-time for early access. That includes free upgrades to v2.0 and every future version, forever. v2.0 will be $59 for new buyers when it ships, so buying today locks in early-access pricing for life.

No. Ever. RECLION is one-time payment, period. No upload caps, no premium gate, no annual renewals.

Early access (today) is the full record + edit + export pipeline: Mic / System / Both audio via WASAPI loopback, internal cuts, post-recording annotations (Blur / Text / Arrow), variable-speed export, frame-accurate trim. v2.0 adds cloud-share integrations (Google Drive, Dropbox, YouTube, Vimeo) and live streaming. Buying early access entitles you to v2.0 for free; the $59 v2.0 price is for new buyers only.

You upgrade to v2.0 free. Your same license key activates the new build at no extra charge. The same applies to every future version after that. New customers buying after v2.0 launches will pay $59; you keep your $29.

Yes. Sign in at reclion.com/dashboard, click "Release device" on your current PC, then activate on the new one. Single device at a time, but you can switch as often as you need.

Sign in at reclion.com/dashboard, click "Release device". It works server-side, no contact with the dead PC required.

14 days, no questions asked. Sign in to your dashboard, then Request Refund. Refunds are processed back to your PayPal source within 5 to 10 business days.

You need an account to buy and activate the license, then a one-time online activation. After that, the desktop validates roughly every two weeks; you can record fully offline for up to 30 days at a time.

No. Recording, editing, and exporting are 100% offline. Your screen contents, audio, and recording files never touch our servers. Ever.

Only the license check. Roughly once every two weeks, the app verifies your license is still valid. That call sends your license key, a hashed machine identifier, the app version, and the IP-derived country. Nothing about what you've recorded.

No. We don't measure how you use the app. The on-disk log file is your tool for diagnosing issues yourself; nothing leaves your machine until you choose to attach it to a support ticket.

Videos\Reclion\videos\ by default. You can change the location in Settings.

Yes. Set Audio to System (or Both) in the idle view. RECLION uses Windows WASAPI loopback - no virtual audio cable required. Mic / System / Both are all selectable; Both mixes them through one pipeline before encoding.

RECLION captures at the OS window level. To record a single tab, open it in its own browser window.

No. Some apps and players use OS-level protection that produces a black frame in the recording. This is enforced by Windows, not by us.

There's no hard limit. Disk space is the ceiling: roughly 80 MB per minute at 1080p / 30 fps.

Lower resolution (1080p instead of 4K) or frame rate (30 fps instead of 60 fps) in Settings. Hardware encoding helps a lot, so make sure your GPU is detected (Settings, Encoder).

MP4 (H.264 + AAC) only. WebM and GIF are on the roadmap.

Yes. In the preview editor, press S twice to mark a range and Delete to remove it. Cuts render as dashed bands on the timeline; click a band to restore. Ctrl+Z undoes.

The recorder writes a fast intermediate optimized for instant preview. When you click Export, ffmpeg re-encodes it to a smaller, web-friendly MP4. Exporting at 1.0x speed with no trim skips re-encoding entirely (instant, but the file stays larger).

Anything other than 1.0x speed with no trim runs through ffmpeg. RECLION uses your GPU's hardware encoder when available, typically about 5 seconds for a 30-second clip. Without hardware acceleration it falls back to libx264 (slower, but always works).

Not currently. On the roadmap.

RECLION's annotation tools (Blur, Text, Arrow) are added in the post-recording editor and baked in at export, with per-annotation start/end time ranges so they appear only when relevant. Painting them on screen live while you record is on the v2 roadmap.

Windows 10 (1903+) or Windows 11, 64-bit. 8 GB RAM minimum (16 GB recommended for 4K). DirectX 11 GPU. Hardware H.264 encoder (NVENC / Quick Sync / AMF) recommended.

Windows only for the foreseeable future.

Some heuristic AV engines flag unsigned Electron installers. Code-signing certificates are in progress. In the meantime, verify the SHA-256 hash from the download page or build from source if that's an option for you.

Make sure you ran Export... (not just took the temp recording). The export pipeline writes a standard, web-compatible MP4. If a specific player rejects it, try VLC to confirm the file is valid.

Drop it into Google Drive, OneDrive, Dropbox, or a transfer service. RECLION's Export & Email opens your mail client + Explorer side-by-side so you can pick where the file goes.

%APPDATA%\reclion\logs\reclion-YYYY-MM-DD.log. Or in-app: Settings, Logs, Open log folder.

Sign in at reclion.com/dashboard, then Support, then submit a ticket. Include the latest log file from %APPDATA%\reclion\logs\. The support form auto-attaches your license info, so we have context immediately.

Same place: Dashboard, Support, "Feature request" category. We read every one. Concrete use cases carry the most weight.

Pre-sale and general inquiries: roar@reclion.com. Customer support is in the dashboard so we have your license context automatically. Two channels, two purposes, which keeps response times reasonable for both.

Standard Windows: Settings, Apps, RECLION, Uninstall. Your recordings live outside the app folder, so they're preserved unless you also delete ~\Videos\Reclion\ and %APPDATA%\reclion\.